CUSTOMER

Let’s manage your customer on your behalf.

Creating engagement strategy with customers and brand through (APTI) . We provide multicultural customer experience with 24/7 availability on each call scaling. We maintain a constant communication and engagement to ensure the business goals and objectives are always key focused.

Sectors

We work with various sectors and provide bespoke solutions based on client requirements.

24/7 inbound/outbound deal with a purchaser nor queries with customer are priority resolved through call, email or online chat assistance.

Customer
Assistance

Interacting with the customers on market offers, promoting, selling a product.

Product
Assistance

Multi channel help with technical problem resolution, product utilization queries and hence.

IT Help
Assistance

Organize documentation, updation and review of application with resolving claims.

Insurance
Processing

CALL HANDLING SERVICES
investment

Flexible and scalable inbound and outbound call handling services that will enhance the efficiency and increase return on investment.

LIVE CHAT SERVICES
customer support

Instantly respond to customer queries and requests in a cost effective manner through our expert live chat contact center and service.

E MAIL SERVICE
email

E mail response software and our expert team will enable you to respond to thousands of emails every week in a professional, timely and effective manner that ensures a positive customer experience, everytime.

SOCIAL MEDIA SERVICE
social media

Social media can serve as a huge valuable tool when used
proactively. We deliver high effective insights and timely social media
communication on your behalf to optmize social presence.

Front line support

Good service is not good enough, instead. We consider frontline team with extra care to make sure the customer care well satisfied with the agent’s ability to solve queries and have access to the customer service system.

Welcome call

We shape the best impression of the brand on the welcome call and ensure the first experience with your company is positive one. To create a direct relationship with your customer and increase customer loyalty by adding personal touch.

Feedback call

Good service is not good enough. We consider frontline team with extra care to make sure the customer care well satisfied with the agent’s ability to solve queries and have access to the customer service system.

On call escalation

We make sure every customer gets a smooth experience from the enquiry to the resolvation procedure. We highly train our agents to handle and manage every situation with a professional etiquette.